Refund policy
EXCHANGE POLICY
We do not accept returns for a financial refund. Exchanges are permitted only for a size change or when an item is received damaged, defective.
Size Exchanges
• A size exchange may be requested within 3 calendar days of delivery.
• Items must be unworn, unwashed and unused, with the original tags attached and in the original packaging.
• Items showing perfume, stains, pet hair, wear or signs of use will not be accepted.
• One exchange is permitted per order and is subject to size availability.
• The customer is responsible for the return shipping and re-delivery costs.
• If the requested size is unavailable, we will suggest an alternative item of the same value or advise when the size is expected to become available.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect in product or size, or not as described, please contact us within 48 hours of delivery where possible.
Email your order number and clear photographs of the issue to support@reveh99.com.
After reviewing and approving the request, we will arrange the exchange and cover the delivery costs associated with the approved exchange. The item must not be used or washed after the issue is discovered.
How to Request an Exchange
Email support@reveh99.com with:
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Your order number.
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The item name.
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The current and requested size, or a description of the issue.
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Clear photographs if the item is damaged, defective or incorrect.
We will provide the return address and next steps. Items must not be sent back before receiving our approval and exchange instructions.
Rêve does not provide financial refunds as part of its commercial exchange policy, except where a refund is mandatory under the applicable laws of the United Arab Emirates.