FAQs

SHIPPING

How long does delivery take?

• UAE: 1–3 business days.
• GCC and international orders: 3–10 business days. Customs processing may require additional time.
• Orders are normally dispatched within 24–48 business hours.
• Tracking details will be sent by email once the order has been shipped.

EXCHANGES

Do you offer returns or refunds?

We do not accept returns for a financial refund.

Can I exchange my size?

Yes. Size exchanges may be requested within 3 calendar days of delivery.

The item must be unworn, unwashed and unused, with the original tags attached and in the original packaging. One exchange is permitted per order and is subject to size availability.

The customer is responsible for the return shipping and re-delivery costs for a size exchange.

What if my item is damaged or defective?

Please email support@reveh99.com within 48 hours of delivery with your order number and clear photographs of the issue.

After reviewing and approving the request, we will arrange the exchange and cover the related delivery costs.

SIZING & CARE

How do I choose my size?

Our sleepwear fits true to size. For a more relaxed fit, we recommend choosing one size larger.

How should I care for my sleepwear?

Wash on a gentle cycle using cold water and line dry. Avoid bleach and harsh fabric softeners.

ORDERS & PAYMENTS

Will I receive an order confirmation?

Yes. You will receive an order confirmation by email after placing your order, followed by a separate email containing the tracking details once your order has been shipped.

CONTACT US

For assistance, email support@reveh99.com. We aim to respond within one business day.